Life presents complex challenges. If the unexpected happens, you want to know that you and your family have simple solutions to help you cope with the stress and life changes that may result. That’s why Whitfield County Schools is offering the Hartford’s Ability Assist Counseling Services to all of their employees. Their straightforward approach takes the complexity out of managing stress when life throws you a curve. Getting in touch is easy: simply call (800) 964-3577.
For the everyday issues like job pressures, relationships, retirement planning, personal grief, loss, or a disability, Ability Assist can be your resource for professional support. You and your family, including spouse and dependents, can access Ability Assist at any time.
The service includes unlimited telephonic support, and up to 3 face-to-face emotional or work-life counseling sessions per occurrence per year, so each member of your family can get counseling help for their own unique needs. Legal and financial counseling are also available by telephone during regular business hours.
Emotional or Work-Life Counseling
Helps address stress, relationship or other personal issues you or your family members may face. It’s staffed by GuidanceExperts℠ – highly trained master’s and doctoral level clinicians – who listen to concerns and quickly make referrals to in-person counseling or other valuable resources. Situations may include:
Stress, anxiety and depression
Child and elder care referral services
Provides support for the complicated financial decisions you or your family members may face. Speak by phone with Certified Public Accountant and Certified Financial Planner ™ Professionals on a wide range of financial issues. Topics may include:
Managing a budget
Getting out of debt
Saving for college
Offers assistance if legal uncertainties arise. Talk to an attorney by phone about the issues that are important to you or your family members. If you require representation, you’ll be referred to a qualified attorney in your area with a 25% reduction in customary legal fees thereafter. Topics may include:
Debt and bankruptcy
Buying a home
Power of attorney
A service that supports you through all aspects of your health care issues by helping to ensure that you’re fully supported with employee assistance programs and/or work-life services. HealthChampion is staffed by both administrative and clinical experts who understand the nuances of any given health care concern. Situations may include:
One-on-one review of your health concerns
Preparation for upcoming doctor’s visits/lab work/tests/surgeries
Answers regarding diagnosis and treatment options
Coordination with appropriate health care plan provider(s)
An easy-to-understand explanation of your benefits–what’s covered and what’s not
Cost estimation for covered/non-covered treatment
Guidance on claims and billing issues
Fee/payment plan negotiation
The Hartford also provides a Travel Assistance benefit which gives you access to resources while traveling. When the unexpected happens far from home, it is important to know whom to call for assistance. With a presence in 200 countries and territories around the world, they are available to help anywhere, anytime.
What to have ready. Your employer's name, a phone number where you can be reached, nature of the problem, Travel Assistance ID number (GLD-09012), and your company policy number.
Have a serious medical emergency? Obtain emergency services first, and then contact Europ Assistance USA to alert them to your situation.