Employee Assistance Program (EAP)

Life presents complex challenges.  If the unexpected happens, you want to know that you and your family have simple solutions to help you cope with the stress and life changes that may result. That’s why Whitfield County Schools is offering the Hartford’s Ability Assist Counseling Services to all of their employees.  Their straightforward approach takes the complexity out of managing stress when life throws you a curve.  Getting in touch is easy: simply call (800) 964-3577.


Important Documents

For the everyday issues like job pressures, relationships, retirement planning, personal grief, loss, or a disability, Ability Assist can be your resource for professional support.  You and your family, including spouse and dependents, can access Ability Assist at any time.

Ability Assist Counseling Services

Emotional or Work-Life Counseling

Helps address stress, relationship or other personal issues you or your family members may face. It’s staffed by GuidanceExperts℠ – highly trained master’s and doctoral level clinicians – who listen to concerns and quickly make referrals to in-person counseling or other valuable resources. Situations may include:

  • Job pressures

  • Relationship/marital conflicts

  • Stress, anxiety and depression

  • Work/school disagreements

  • Substance abuse

  • Child and elder care referral services

The service includes unlimited telephonic support, and up to 3 face-to-face emotional or work-life counseling sessions per occurrence per year, so each member of your family can get counseling help for their own unique needs.  Legal and financial counseling are also available by telephone during regular business hours.

EstateGuidance will services

Secure the future of your family with ease by utilizing EstateGuidance's will preparation services offered through The Hartford. EstateGuidance assists you with the creation of a legally binding will, supported by licensed attorneys available for online assistance. 

Simply follow the step-by-step instructions provided on the platform. To get started, visit www.estateguidance.com. When prompted, use the cod WILLHLF to create your will. 

Financial Information and Resources

Provides support for the complicated financial decisions you or your family members may face. Speak by phone with Certified Public Accountant and Certified Financial Planner ™ Professionals on a wide range of financial issues. Topics may include:

  • Managing a budget

  • Retirement

  • Getting out of debt

  • Tax questions

  • Saving for college

Legal Support and Resources

Offers assistance if legal uncertainties arise. Talk to an attorney by phone about the issues that are important to you or your family members. If you require representation, you’ll be referred to a qualified attorney in your area with a 25% reduction in customary legal fees thereafter. Topics may include:

  • Debt and bankruptcy

  • Guardianship

  • Buying a home

  • Power of attorney

  • Divorce

Health Champion

A service that supports you through all aspects of your health care issues by helping to ensure that you’re fully supported with employee assistance programs and/or work-life services. HealthChampion is staffed by both administrative and clinical experts who understand the nuances of any given health care concern. Situations may include:

  • One-on-one review of your health concerns

  • Preparation for upcoming doctor’s visits/lab work/tests/surgeries

  • Answers regarding diagnosis and treatment options

  • Coordination with appropriate health care plan provider(s)

  • An easy-to-understand explanation of your benefits–what’s covered and what’s not

  • Cost estimation for covered/non-covered treatment

  • Guidance on claims and billing issues

  • Fee/payment plan negotiation

Travel Assistance

The Hartford also provides a Travel Assistance benefit which gives you access to resources while traveling. When the unexpected happens far from home, it is important to know whom to call for assistance.  With a presence in 200 countries and territories around the world, they are available to help anywhere, anytime.

What to have ready.  Your employer's name, a phone number where you can be reached, nature of the problem, Travel Assistance ID number (GLD-09012), and your company policy number.

Have a serious medical emergency?  Obtain emergency services first, and then contact Europ Assistance USA to alert them to your situation.