Review or Change Your Benefits During the Year

No enrollment/election changes are allowed to your benefits during the plan year unless you have a qualifying life event (such as marriage, birth of child, divorce, spouse or dependent's loss of eligibility for other group coverage, etc.).

Qualifying Life Events and Your Medical Coverage Changes

To change your medical coverage as a result of a Qualified Life Event, please contact State Health Benefit Plan at 1-800-610-1863 or process your changes on the enrollment portal at

Once you complete your benefit changes, ADP/SHBP will contact you via mail or email to inform you of the requirements for documentation.  You must submit appropriate documentation as required by ADP/SHBP in the format requested by the deadline to ensure your change is completed.

Please refer to the State Health Benefit Plan Decision Guide located at for additional details regarding qualifying life events.

Non-Medical Benefits

If you wish to change your dental, vision, FSA, voluntary term life insurance, critical illness, accident, group legal, and/or identity theft benefits as a result of a qualifying life event, please contact the Benefits Service Center at 1-855-481-1489.  You may complete your new elections via phone with a Benefits Specialist and you will receive an updated Confirmation Statement confirming your elections.

Notify the Benefits Office When you Have A Qualifying Life Event. 

Please contact your Whitfield County Schools benefits office at This email address is being protected from spambots. You need JavaScript enabled to view it. and provide your election changes and life event information.

Deadline for Benefits Updates Resulting from Qualifying Life Events

You must contact SHBP and the Benefits Service Center to complete medical and non-medical election changes resulting from life events within 31 days of the event.


State Health Benefit Plan
You may access or call at 1-800-610-1863 for medical plan information.

Non-Medical Benefits
You may access at any time during the year to view your current dental, vision, FSA, voluntary term life, disability, critical illness, accident, group legal, and identity theft benefit elections.  New to the Totem Tools website?  Use the "first time user" link on the homepage.  Then, enter your SSN and date of birth and the system will identify you and allow you to create a password.


You may also contact the Benefits Service Center at 1-855-481-1489 for questions or to review your benefits with a Benefits Specialist.